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Article
Publication date: 29 May 2019

Md. Shamim Hossain, Sofri B. Yahya and Mohammad Jamal Khan

Although research on patient satisfaction and loyalty has grown rapidly, the literature on corporate social responsibility (CSR) health care and patient satisfaction and loyalty…

Abstract

Purpose

Although research on patient satisfaction and loyalty has grown rapidly, the literature on corporate social responsibility (CSR) health care and patient satisfaction and loyalty is scarce. This paper aims to examine the impact of CSR health care on patient satisfaction and loyalty in Bangladesh.

Design/methodology/approach

A quantitative study was performed, and data were collected using purposive sampling among 195 patients who used CSR health-care services from six public and private hospitals in Bangladesh. The data were analysed using structural equation modelling through the partial least square approach.

Findings

The study found a significant positive relationship between CSR health-care services and patient satisfaction and between patient satisfaction and loyalty at p < 0.01.

Research limitations/implications

The study provides insights into policymakers in the development of Bangladesh health sectors and CSR health-care activities. However, the results might not be generalisable due to the unavailability of a sample frame.

Originality/value

The study addresses the lacuna in the literature on CSR health-care practices of hospitals in Bangladesh from the perspective of patient satisfaction and loyalty.

Details

Social Responsibility Journal, vol. 16 no. 2
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 1 October 2018

Md Shamim Hossain, Sofri Bin Yahya and Shaian Kiumarsi

The purpose of this study is to examine the link between research and practice within the context of Islamic marketing (IM), an issue which is controversial in the literature. It…

Abstract

Purpose

The purpose of this study is to examine the link between research and practice within the context of Islamic marketing (IM), an issue which is controversial in the literature. It offers reasonable answers that bridge the gap between research and practice, as well as the way to mitigate it.

Design/methodology/approach

This study uses a critical approach to analytically review the literature on IM, and relates it to research and practice.

Findings

The study finds that the advancement of knowledge on IM necessitates research and practice. There is a gap between research and practice which evolved from decades of objectivity between researchers and practitioners in the field of IM. It is necessary to search for some practicable solutions that can narrow the gap between theory and practice.

Research limitations/implications

The basic limitation of this study is that IM has not yet emerged as a distinct discipline. Hence, there is limited study on IM issues in the context of research and practice.

Originality/value

This study makes essential contributions to the chastisement by research and practice, a theoretically new field of IM subject.

Details

Journal of Islamic Marketing, vol. 9 no. 4
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 7 February 2020

Murumba Inekwe, Fathyah Hashim and Sofri B. Yahya

The purpose of this study is to examine the effect of public governance and economic growth on corporate social responsibility (CSR) performance in Egypt, Morocco, Mauritius…

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Abstract

Purpose

The purpose of this study is to examine the effect of public governance and economic growth on corporate social responsibility (CSR) performance in Egypt, Morocco, Mauritius, Nigeria and South Africa. It also assesses the trend of CSR performance in these countries over time.

Design/methodology/approach

The study is based on a sample of five countries in Africa for the period 2012-2017. The multivariate regression model was used in testing the research questions/hypotheses. Robustness tests were performed to provide evidence to strengthen the findings of the study.

Findings

Findings suggest that both good governance and economic growth are significantly positively associated with CSR performance. However, while good governance has a relatively substantial effect size, economic growth has a small effect size. Overall, both variables have a considerably low confidence interval ratio and therefore stand a good chance of holding up in future research.

Research limitations/implications

The analysis is limited to within-country effects, thereby forgoing the opportunity to explain between-countries effects. Second, the sample size is relatively small because of the limitation of data availability on CSR in Africa; hence, population generalization is not intended but theory generalization.

Practical implications

Findings have implications for studies on CSR performance in Africa that fail to consider the socio-political and socio-economic level of development as contextual variables in the research design.

Originality/value

Prior studies on CSR have focused majorly on CSR performance–corporate financial performance relationship. Furthermore, there are several calls in the literature for research for a new direction on CSR in the context of developing countries, especially Africa. This paper responds to these literature gaps.

Details

Social Responsibility Journal, vol. 17 no. 2
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 4 May 2020

Essia Ries Ahmed, Sofri Bin Yahya, Harashid Haron and Djafar Henni Mohamed

The purpose of this paper is to give another perspective on the definition of doubtful activities (Shubuhat) in the context of Islamic finance activities.

Abstract

Purpose

The purpose of this paper is to give another perspective on the definition of doubtful activities (Shubuhat) in the context of Islamic finance activities.

Design/methodology/approach

This study used qualitative approach from interviews with experts in Islamic finance and religious scholars.

Findings

This study highlights the synthesized Shubuhat definition from the previous studies and the contemporary religious experts. Therefore, the definition of Shubuhat has been conceptualized to Islamic finance in this study. This proposes a novel operational definition of Shubuhat from the Islamic finance perspective.

Originality/value

This study would enlighten the Ummah and contribute to knowledge to provide clarification on the Shubuhat fundamentals for further investigations and with more detailed description of the Shubuhat. Also, this study introduces a value chain of Sharīʿah-compliance by adding the elements of Shubuhat to the general understanding of Sharīʿah-compliance which has been generally understood as having the elements of halal and haram.

Details

Journal of Islamic Marketing, vol. 12 no. 5
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 4 December 2018

Sew Huey Ting, Sofri Yahya and Cheng Ling Tan

This study aims to discover the influence of researcher competence on University-Industry collaboration via researcher’s domain knowledge.

Abstract

Purpose

This study aims to discover the influence of researcher competence on University-Industry collaboration via researcher’s domain knowledge.

Design/methodology/approach

Quantitative data were collected via survey questionnaire by using purposive sampling technique from a total of 121 academicians from all five research universities in Malaysia. PLS-SEM is used to examine multiple structural relationships between the researcher competence, domain knowledge transfers and spillovers and university-industry collaboration.

Findings

Researcher’s competence serves as a success booster to initiate the collaborative endeavour, and the University-Industry collaboration is found to be substantially influenced by the domain knowledge transfers and spillovers.

Research limitations/implications

The size of the sample in this study was however constrained by the characteristics and background of the targeted pool of respondents to be generalised to the population of all universities in Malaysia.

Practical implications

Researcher competence is found to be significant drive to the University-Industry collaboration formation through the development and deployment of domain knowledge transfers and spillovers. Thus, it requires the desire and need for continuous competence development for researchers, and a step change is called for individual principal investigators about extending their leadership across the field of studies and appearing as critical business partners in the University-Industry collaboration.

Originality/value

The paper contributes to the literature by empirically investigating the influence of researcher competence on the University-Industry collaboration via researcher’s domain knowledge. It attempts to show the researcher’s ability to leverage their competencies in increasing the collaborative endeavour in making out business opportunities, which will eventually influence the public university’s sustainability development. In addition, it proves the importance of researcher’s competence and domain knowledge within the entrepreneurial activities, which serves as the significant drivers to ensure successful University-Industry collaboration.

Details

Journal of Entrepreneurship in Emerging Economies, vol. 11 no. 2
Type: Research Article
ISSN: 2053-4604

Keywords

Article
Publication date: 4 March 2019

Mohamad Isa Abd Jalil, Sofri Yahya and Anwar Allah Pitchay

The purpose of this study is to conceptualise the relationship between information disclosure and Waqif commitment, taking into consideration the role of level of trust (mediator…

Abstract

Purpose

The purpose of this study is to conceptualise the relationship between information disclosure and Waqif commitment, taking into consideration the role of level of trust (mediator variable) and communication and type of payment (moderator variables).

Design/methodology/approach

The conceptual framework is developed from the theory of social exchange (mediated philanthropy model) and selected previous literature concerning commitment.

Findings

According to previous empirical research, a conceptual framework was developed to facilitate further analysis in the study. Nine propositions were raised in this paper where the factor of communication and payment method is proposed to no longer the factor that determined commitment but as moderator. There is five antecedent of information disclosure proposed, which is basic information, financial information, non-financial information, future information and governance information. Also, trust is offered to be the mediator variable between information disclosure and Waqf commitment.

Research limitations/implications

By realising many factors that may influence the commitment of waqf such as demonstrable utility, emotional utility and familial utility, this study only focusses on the effect of information disclosure.

Practical implications

This paper provides an opportunity for further empirical studies to prove the relationship between information disclosure and Waqf commitment. This paper also brought opportunities to investigate both conceptually and empirically, other factors that could affect Waqf commitment.

Originality/value

To the best of the author’s knowledge, few studies have been done concerning donors commitment. While there are none yet, the research examined Waqf commitment. The originality value of this study is that there is a gap in knowledge regarding the analysis of Waqf commitment, the level of trust among waqif is the information that Waqf expected, the preferred communication between Mutawalli and Waqf and type of payment that Waqf favoured. This study is believed to be a novel based on the framework developed.

Details

Journal of Islamic Accounting and Business Research, vol. 10 no. 2
Type: Research Article
ISSN: 1759-0817

Keywords

Article
Publication date: 5 July 2021

Raed Khamis Alharbi, Sofri Bin Yahya and Salina Kassim

This study aims to examine the relationship between religiosity and branding on small- and medium-scale enterprises (SMEs’) performance in Saudi Arabia. It also examines the…

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Abstract

Purpose

This study aims to examine the relationship between religiosity and branding on small- and medium-scale enterprises (SMEs’) performance in Saudi Arabia. It also examines the mediating role of financial literacy on the relationship among Islamic religiosity, branding and SMEs’ performance.

Design/methodology/approach

This study adopts the purposive sampling technique in three major commercial cities, namely, Riyadh, Jeddah and Al-Qassim to sample 100 SMEs each, resulting in a total sampling of 300 SMEs in Saudi Arabia. Structural equation modeling is used to analyze the hypotheses formulated in this study. The structural equation modeling is aided with the help of Smart-PLS software.

Findings

This study finds that Islamic branding (on customer, compliance and origin) significantly affect financial attitude, while Islamic religiosity affects financial awareness among the SMEs. Findings reveal that there is a mediating role of financial awareness on the relationship between Islamic branding and Islamic religiosity with the SMEs’ performance. No mediation effect was recorded for financial attitude and financial knowledge. Further investigation reveals that financial attitude, financial awareness, Islamic branding (compliance and origin) and Islamic religiosity were the most significant determinants of SMEs’ performance in the context of Saudi Arabia.

Research limitations/implications

This study is conducted on SMEs in Saudi Arabia only. Further studies are required to examine SMEs in other Islamic countries and regions to improve the explanatory power of financial literacy on Islamic religiosity and Islamic branding for improved SMEs performance.

Originality/value

This study establishes that Islamic religiosity and branding could further increase the predictive power of financial literacy on SMEs’ performance. This study concludes that efforts to improve financial literacy should be religion-based as well as culture-based depending on where the SMEs are located so that specific strategies can be implemented, to enable the conducive growth of the SMEs and maximize the contribution of the SMEs to economic growth.

Details

Journal of Islamic Marketing, vol. 13 no. 12
Type: Research Article
ISSN: 1759-0833

Keywords

Article
Publication date: 1 November 2007

Azlan Bin Amran, Lim Lynn Ling and Yahya Sofri

The purpose of this study is to comprehend the whole phenomenon of corporate philanthropy in Malaysia by studying the traits of companies that make significant contributions to…

1220

Abstract

Purpose

The purpose of this study is to comprehend the whole phenomenon of corporate philanthropy in Malaysia by studying the traits of companies that make significant contributions to society. Specifically, it looks at firms' ownership structures and specific characteristics and their influence on the extent of corporate philanthropy.

Design/methodology/approach

This study employs Agency theory as the basis for explaining philanthropic behaviour of Malaysian companies. A total of 100 public‐listed companies were selected from the top 200 companies based on market capitalization as listed on the Bursa Malaysia. The ownership structures and firm characteristics of the selected companies were tested against the extent of corporate philanthropy in order to see the relationship among the variables. In addition, multiple regression analysis was used to test the hypotheses.

Findings

The findings of this study reveal that ownership structure does have some influence on corporate philanthropic activities. This is consistent with the proposition of Agency theory. In addition, the size factor is also found to be a significant determinant of philanthropic tendency among Malaysian companies.

Practical implications

In view of the increasing importance of corporate philanthropy in the overall context of corporate social responsibility and nation building, this study serves well in providing an insight into the determinants of corporate philanthropic tendencies in Malaysia. By doing this, it extends the horizon of the study done by Prathaban and Rahim on the levels of firm charitable contributions.

Originality/value

This paper offers an important explanation of the factors that influence corporate philanthropic tendency, particularly in the Malaysian context.

Details

Social Responsibility Journal, vol. 3 no. 4
Type: Research Article
ISSN: 1747-1117

Keywords

Book part
Publication date: 19 April 2011

Effiezal Aswadi Abdul Wahab, Hasnah Haron, Char Lee Lok and Sofri Yahya

This chapter investigates the relationship between related party transactions (RPTs), corporate governance, and firm performance. Specifically, this chapters examines the…

Abstract

This chapter investigates the relationship between related party transactions (RPTs), corporate governance, and firm performance. Specifically, this chapters examines the moderating effect of corporate governance on the RPTs–performance relationship. On the basis of 448 firm-year sample for 2005–2007, we find evidence that related transactions are detrimental to shareholders and thus reducing firm performance. However, the negative effect is mitigated with the presence of good governance, namely level of board independence and executive remuneration. Furthermore, we find auditor size as an external governance mechanism could also reduce the negative impact of RPTs.

Details

International Corporate Governance
Type: Book
ISBN: 978-0-85724-916-6

Keywords

Content available
Book part
Publication date: 19 April 2011

Abstract

Details

International Corporate Governance
Type: Book
ISBN: 978-0-85724-916-6

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